November 4, 2026 · Google CloudAnnouncement

Google Cloud CCaaS 6.32 prerelease notes published

Google Cloud Contact Center as a Service
Business applications and end-user computing

Google Cloud CCaaS prerelease notes 6.32

Here are the prerelease notes for what we expect to be the next version of Google Cloud CCaaS. When we release this version, we expect the new capabilities to be as shown here.

Text from the Google Cloud release notes, licensed under CC BY 4.0. Source: Google Cloud release notes.

Source: Google Cloud release notes

More Google Cloud Contact Center as a Service changes

Nov 2
Version 6.29 released; instance update timing follows the chosen deployment schedule
Nov 2
Two new Apps API endpoints hide email sessions from the agent adapter
Oct 29
Prerelease notes published for the next version
Oct 29
Two Apps API endpoints hide email sessions from agent adapter; inactive by default, enabled via Support
Oct 24
Version 6.26 released; update timing follows the chosen deployment schedule

All Google Cloud Contact Center as a Service changes