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Cloud Changelog
Google Cloud Contact Center as a Service changelog
12 announcements since September 2026
Free. One email a day, only on days when something you follow has an announcement, or one a week if you switch it in your preferences. You confirm your email with a one-time code; there is no password.
RSS feed for Google Cloud Contact Center as a Service
October 202611
Version 6.26 released; update timing follows the chosen deployment schedule
Prerelease notes published for advanced reporting dashboards version 6.24
version 6.22 released, with timing set by chosen deployment schedule
adds per-segment chat transcript files and campaign-based scheduled callbacks for outbound calls
Prerelease notes published for advanced reporting dashboards version 6.16
Version 6.17 released, with update timing set by deployment schedule
Warm transfers take caller off hold automatically once the transferring agent leaves