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October 19, 2026 · Google CloudFeature

Dialogflow CX telephony_disable_voice_processing turns off speech recognition, DTMF only

Dialogflow CX: You can set the telephony_disable_voice_processing session parameter to true to turn off speech recognition and accept only DTMF input for the rest of the session. This helps in noisy environments, where speech recognition can transcribe background noise as end-user input. See Turn off speech recognition for telephony.

Text from the Google Cloud release notes, licensed under CC BY 4.0. Source: Google Cloud release notes.